Thanks for shopping with Uniflucht! Here are the terms and conditions of our shipping policy. Please read carefully before making a purchase so you know what to expect.
Shipping and processing times
We process all orders within 5 business days after the order is placed. Please note that we don’t ship or deliver orders on holidays or weekends.
In the event of a high order volume, your order might be delayed a few days. Please be prepared for this possibility as you make your purchase. In the case of any significant shipping delays, we’ll contact you using the email or phone number you provided during checkout.
Domestic shipping costs and estimates
We’re happy to offer free domestic shipping on orders over 30 Euro. With standard free shipping, products are expected to arrive within seven days of placing your order, though sometimes we experience delays. Shipping under 30 Euro will cost 2.99 Euro
Unfortunately, currently we do ship outside of Germany.
How can I track my order status?
You can visit this link with your order number to check the status of your delivery.
You’ll also receive an email notification from us once your order has shipped. This email will include a carrier tracking number you can use to check on your order. It can take up to 48 hours for your tracking info to show up.
If for some reason you haven’t received your order in more than 14 business days, please contact us at firstname.lastname@example.org. We’ll look into it for you!
Wrong or Incomplete Address:
If your package is returned to us due to an incorrect or incomplete address, you must pay all delivery cost to re-deliver your order to a corrected address. We are not responsible for the loss of your order if the address provided at checkout is incomplete or incorrect.
Returns and Refunds:
We offer a no-questions-asked return policy that applies for 14 days after your order is delivered. Returned items must be in brand-new condition, and customers are responsible for return shipping.
In the case of lost orders, or items that are damaged upon delivery, customers are entitled to a full refund within 14 days of shipping.
For any return or exchange inquiries, please email us ASAP at email@example.com. We address each inquiry individually, and we’ll try our best to make sure everyone is satisfied.
To learn more about how we handle returns and refunds, please visit our Returns and Refunds Policy page.